Privacy Policy
Almeta's Porch Counseling · Last updated November 9, 2026
Who is responsible
Almeta's Porch Counseling is the seller and data controller for personal information used to provide the Porch Membership. This notice covers the membership app, not a substitute for any separate clinical privacy notice that applies to counseling services.
Information and purposes
We collect your name, email, account and login information to create and secure your account; membership status to manage access; mood check-ins, feelings, notes, and journal entries to provide the tools you choose to use; and call requests and scheduling preferences to arrange supportive conversations. We also process technical information such as IP address, browser/device details, security logs, and error reports to operate the service, prevent misuse, and resolve problems. Please avoid adding information about other people that is not necessary.
Who can see your reflections
Your mood check-ins are visible to Brittney, your counselor. Journal entries are private unless you choose to share a specific entry with Brittney. Check-ins and shared entries are not reviewed in real time. We do not sell personal information or use your journal for advertising.
Legal basis
We process account information and membership status to perform our agreement with you. We use legitimate interests to secure, maintain, and troubleshoot the service, balanced against your privacy rights. Where applicable law requires consent for sensitive information or optional communications, we rely on your consent; you can withdraw it by contacting the practice. We process records required for tax, accounting, or lawful requests to comply with legal obligations. Local laws may provide additional protections for health-related information.
Recipients and Paddle
Information is shared only as needed with hosting, storage, authentication, communications, and support providers that operate the service; Almeta for check-ins and entries you choose to share; professional legal or accounting advisers where needed; and authorities when legally required. Paddle.com is our Merchant of Record and receives purchase-related information, such as account identifiers, email, and subscription details, for checkout, subscription management, customer service, invoices, tax compliance, and refunds. Your journal and mood notes are not sent to Paddle for payment processing. Paddle handles card information; we do not store it. See https://www.paddle.com/legal/privacy for Paddle’s privacy notice.
Retention
We retain account and reflection information while your account remains open so you can use your history. Cancelling a subscription does not automatically delete your account. After a verified deletion request, we delete or anonymize information that is no longer needed, subject to legal recordkeeping requirements and resolution of disputes or security incidents. Residual backup copies expire under the hosting provider’s retention cycle. Transaction and accounting records may need to be kept for the period required by applicable law.
Security
We use encrypted connections, account authentication, role-based access restrictions, private media access, and database access controls to protect information. Access is limited to what is needed to provide the service. No online service can guarantee complete security; keep your login private and tell the practice if you suspect unauthorized access.
Your rights and requests
Depending on your location, you may request access to or a copy of your information, correction, deletion, restriction of processing, or portability; object to certain processing; and withdraw consent without changing the lawfulness of earlier processing. You may also complain to the relevant privacy regulator. Contact Almeta’s Porch Counseling through the contact method used to enroll or schedule with the practice. We may verify your identity and respond within the time required by applicable law. Removing information may limit the service we can provide.
Cookies and local storage
Essential cookies or browser storage maintain sign-in and service security. Payment and sign-in providers may use essential cookies for their services. We do not use membership reflections for marketing cookies. You can clear or block cookies and storage in your browser, but sign-in and checkout may stop working. Any optional analytics or marketing cookies introduced in the future will require a separate notice and choices where required.
Changes
We may update this notice as the service or legal requirements change. We will notify members of material changes through the service or account contact details.